Are they really 'Waiving the Deductible'?

I would also warn you about shops that will tell consumers they can “cover your deductible” from their insurance claim, which is typically about $500.  They might cut corners on the repair or over charge on the estimate to cover the cost. That money has to come from somewhere.

Even if they say they will cover part of the deductible remember a body shop is a business, and like any other business, they can’t afford not to charge for work that is being done on your vehicle.  Be cautious if a body shop says they will waive the deductible.

Does the shop offer a written warranty?  A one year warranty should be the minimum.  Some will offer a two year warranty for bodywork and a three year warranty on the paint work.  Some will offer lifetime warranties for as long as you own the vehicle.

No matter what the time frame, if you have a problem that needs some attention go back to the body shop that repaired your vehicle. Don’t complain to the Better Business Bureau and don’t go online to voice your complaint.  That won’t solve your issue.  A legitimate body shop will stand by its work and get things corrected.

Next  I’ll talk about differences in parts used in your repair.

Tim Welch